Refund policy
Returns
We want customers to be able to review their Saved Society purchase with confidence.
For eligible online purchases, customers may notify us that they wish to exercise their right of withdrawal within 14 days after receiving the goods, subject to applicable legal exceptions.
To begin a return, contact:
Please include:
Order number, customer name, item being returned and the reason for contacting us. A reason is not required when exercising the statutory right of withdrawal.
After notifying us, return the item to:
1 rue de Guyenne 29200 Brest
Return Condition
Customers should handle products only to the extent reasonably necessary to inspect their nature, characteristics and fit.
Where possible, returned garments should be sent back with:
original tags attached, original packaging, and no damage, staining, washing or unnecessary wear.
A customer can be responsible for a reduction in value caused by handling beyond what is reasonably necessary to inspect the goods.
Return Shipping
For change-of-mind returns, the customer is responsible for the return shipping cost.
We recommend using a tracked service and retaining proof of shipment.
If Saved Society sent the wrong item, or the product arrived defective, damaged or non-conforming, Saved Society will cover the appropriate return cost.
Refunds
After an eligible return is received and inspected, the refund will be processed using the original payment method unless otherwise agreed.
For a valid statutory withdrawal, we will refund amounts required by applicable law, including standard outbound delivery costs where legally required.
Additional delivery costs resulting from a customer's choice of a more expensive shipping service than the standard option are not necessarily refundable.
We may defer reimbursement until we receive the returned goods or receive evidence that they have been sent back, where permitted by law.
Exchanges
Size or color exchanges are available subject to stock availability.
Because Saved Society releases limited capsules, we cannot guarantee that another size or color will remain available.
Damaged, Incorrect or Defective Orders
Please contact 1savedsociety@gmail.com as soon as possible with:
your order number, a description of the issue and clear photographs where relevant.
We will review the issue and provide the appropriate remedy under applicable law.
This policy does not limit the statutory legal guarantee of conformity or rights concerning hidden defects.